TOP QUESTIONS

What is a subscription? And how does it work?

Subscription is the easiest way to make sure you never run out of your favorite Wildist essentials. You can subscribe to any product or bundle that we sell. You’ll get your first order 3-6 days from when you place it, and then we’ll make sure you never run out by sending you replacements as often as you want (your call on how often!). Shipping is always free on 2 or more products. Skip, adjust, or cancel anytime, no questions asked!

How do I modify or cancel my subscriptions?
Skip, adjust, or cancel your subscription any time on your account page. If you need help, don’t hesitate to email us at help@thewildist.com and we’ll take care of any issues right away!

How long will my products last?
We’re not going to tell you how much toothpaste or deodorant to use, you’re a grown up after all. But, to make things easy, we make all of our products to cover you for an average of 6-8 weeks. So, if you’ve been known to run a full squeeze of paste down the head of your toothbrush, you’ll get about 6 weeks out of a tube. If you’re more of a pea size person, you’ll easily get 8 weeks. If you’re smart, and you saved $$ by subscribing to your Wildist products, but find you need to adjust the frequency, you’re in luck. You can always skip, adjust, or cancel, anytime.

I can’t login, a.k.a. I forgot password, help?
All good! Just send us an email at help@thewildist.com and we’ll sort it out for you.

How long will my order take to arrive?
We’ll start packing your shipment up as soon as you finish it. You should have your products at your door in 3-6 days or less. You can always track your order on your account page.

How’d you come up with the name Wildist?
Wildist is the combination of Wild + Alchemist. Since the beginning at Wildist, we’ve been obsessed with creating unexpected combinations. Taking all natural, wild ingredients, and partnering with world class chemists to turn them into super effective, one of a kind products is at the core of what makes Wildist different. It only made sense for our name to represent that unexpected combination.

My product was a bit dinged up when it arrived in the mail, what gives?
As part of our sustainability efforts, we ship every product with the absolute minimum amount of material required to get it to you in tip top shape. That does mean that sometimes, on a particularly rough trip, your product might arrive with a few extra beauty marks. We love the way our 100% recyclable aluminum tubes look when they get some bumps, but if you don’t we totally understand, just shoot us an email at help@thewildist.com and we’ll help you out. Of course, if you ever get a product that’s been broken or split open in shipping, email us right away at help@thewildist.com so we can take care of it.

What are Wildist’s values?
At Wildist, we believe deeply in the value of transparency, inclusivity, and sustainability. These are the things that guide us everyday, and are the values that we’re willing to fight for. We hope you share these values, and we want you to have a chance to fight for them right alongside us. At our launch, we’re fighting for transparency in our our own industry by sending letters to your senators, telling them it's time to do their job, and pass the Personal Care Products Safety Act, a long overdue piece of legislation that will go a long way to better protect you and just about every other American. Head over to our about page for some more info on what we care about.

I’ve been using your deo for 3 days and I’m smelling myself, should I give up and go back to my non-natural one?
No, please stick with it! Fight through the stink! The ‘deodorant detox’ has been pretty well documented as the period of time when your body is flushing the sometimes strong smelling stuff out during the transition to a more natural option. If you hold on for the first week, you should start to see a significant reduction during week 2 and 3, and be smelling like sweet sweet natural essential oils before you know it. Of course, everyone’s body chemistry is different, so for some, our deo may not be right, but for most, a little bit of perseverance will go a long way to ridding yourself of the toxins in non-natural deos, so stick with it!
SUBSCRIPTIONS

What is a subscription? And how does it work?
Subscription is the easiest way to make sure you never run out of your favorite Wildist essentials. You can subscribe to any product or bundle that we sell. You’ll get your first order 3-6 days from when you place it, and then we’ll make sure you never run out by sending you replacements as often as you want (your call on how often!). Shipping is always free on 2 or more products. Skip, adjust, or cancel anytime, no questions asked!

How often should I get my subscription sent to me?
That’s 100% up to you, but, if you’re wanting to make sure you never run out, we designed all of our products to last 6-8 weeks, so we recommend that you start by getting your products once every 6 weeks. You can always adjust for free, so if that’s too often or not often enough, just head over to your account page and make a change.

How do I modify or cancel my subscriptions?
Skip, adjust, or cancel your subscription any time on your account page. If you need help, don’t hesitate to email us at help@thewildist.com and we’ll take care of any issues right away!

Can I buy Wildist products without subscribing to them?
Of course! Every product and bundle we sell is available to buy one time, or on subscription. We stand behind everything we make 100%, so if you do decide to subscribe and aren’t feeling your first shipment, it’s all good, you can cancel!

If you decide to buy one time, you won’t get the subscription discount, but you can always move over to subscribing and saving the $$ later (after you’ve tried and loved it!).


TOOTHPASTE

Nighttime toothpaste? How have I never heard about this before?
Because we’re the first company to make it! When we started building Wildist, we spent a lot of time talking to people, and it didn’t take long to realize that while people are overrun with options when it comes to beauty products, almost all toothpastes and deodorants are the same. We think that for the product that bookends your day, it only makes sense that you have options that are specifically formulated for when you use them.

Our Nighttime toothpaste is formulated with Activated Charcoal and Chamomile Extract to help you wind down the day, and to work hard absorbing stains while you sleep.

What if I want to use the Nighttime toothpaste in the morning?
Go for it! We made all day and nighttime blends because we love using them in combination, but if our Dreamomile paste is your favorite and you want to use it in the morning too, more power to you!

How do I learn about the ingredients in your pastes?
We list a 100% transparent list of the ingredients for every product we make on the pack and on that product page(no “flavor” or “fragrance” used to hide things in our lists). If you want to get even more familiar with all of the amazing ingredients in our pastes, head over to www.thewildist.com/ingredients to really dig into what they are, and exactly why we choose to use them.

Which paste is best for cleaning my teeth?
All off our toothpastes are formulated with the same hard working natural base packed with plaque and cavity fighting ingredients. That means they’ll all do a great job of keep your teeth feeling fresh and clean, so take your pick!

Which paste is best for whitening my teeth?
All of our pastes have abrasives like baking soda and silica that will work with your brush to help remove surface stains, but if you’re looking for an extra kick of whitening power, try our Dreamomile nighttime paste. It’s formulated with Activate Charcoal, which has been known to absorb stains and give teeth an extra whitening boost.

I have sensitive teeth and gums, are any of the pastes better for me?
Our Soothinger gentle paste has been formulated with Turmeric and Ginger, which are amazing natural ingredients that have been known to have anti-inflammatory benefits. We recommend that you try Soothinger if you’re someone who is prone to sensitive teeth or gums and are interested in a natural alternative. To be clear, none of our pastes have the chemical numbing agent, Potassium Nitrate, that some “sensitive” toothpastes use to numb your nerves. If you’re looking for the full numbing effect that comes with Potassium Nitrate, Wildist might not be right for you.

Do your pastes have fluoride in them?
All of our Wildist toothpastes are fluoride free. While there is some evidence that, for cities that don’t have fluoride in their water supply, fluoride may be beneficial for teeth, we chose to keep our pastes as natural as possible, and avoid using it completely. If you’re not interested in going fluoride free, stay tuned, we’re considering adding additional pastes with fluoride in the future.

Do your pastes have SLS in them?
No Way! SLS was one of those ingredients that we just couldn’t believe was still being used widely in toothpaste, so it was an original member of our “not list”. We use a natural surfactant, Sodium Cocoyl Glutamate (SCG) to give our pastes that foamy lather you love, without all the negative side effects from SLS. Check out our ingredient encyclopedia to learn move about both SCG and SLS.

Where are your toothpastes made?
All of our pastes are made in Pennsylvania. We spent months interviewing dozens of potential manufacturing partners, and landed on our final toothpaste partner because they had decades of experience operating an FDA certified facility, and checked every one of our boxes, including having built a deep expertise in making amazing natural oral care products and having the ability to fill our 100% recyclable aluminum tubes.

Are your pastes vegan?
Yes! All of our pastes are 100% vegan.

Do you test any of your pastes on animals?
No, never. All of our products are cruelty free, and never tested on animals.


DEODORANT

How do I learn about the ingredients in your deodorants?
We list a 100% transparent list of the ingredients for every product we make on the pack and on that product page(no “flavor” or “fragrance” used to hide things in our lists). If you want to get even more familiar with all of the amazing ingredients in our deodorants, head over to www.thewildist.com/ingredients to really dig into what they are, and exactly why we choose to use them.

I’ve been using your deo for 3 days and I’m smelling myself, should I give up and go back to my non-natural one?
No, please stick with it! Fight through the stink! The ‘deodorant detox’ has been pretty well documented as the period of time when your body is flushing the sometimes strong smelling stuff out during the transition to a more natural option. If you hold on for the first week, you should start to see a significant reduction during week 2 and 3, and be smelling like sweet sweet natural essential oils before you know it. Of course, everyone’s body chemistry is different, so for some, our deo may not be right, but for most, a little bit of perseverance will go a long way to ridding yourself of the toxins in non-natural deos, so stick with it!

Which deodorant is best for keeping me smelling fresh?
All of our deodorants are formulated with all natural stink fighting ingredients like hops, neem, and ferment, and include a unique combination of amazing essential oils to keep you smelling fresh. If you’re looking for an extra kick of smell protection for those extra active days, we recommend you start with our Witchustle deodorant, which has the added antibacterial power of sodium bicarbonate (baking soda) in it.

Which deodorant is best for keeping me dry?
All of our deodorants include tapioca starch, which works all day to reduce wetness in your pits. If you’re looking to put a real dam against the river, we recommend you start with Witchustle, our active natural deodorant, which combines the wetness fighting power of tapioca starch with the absorbing boost of sodium bicarbonate (baking soda).

I have sensitive skin, are any of the deodorants better for me?
Yes, we’ve formulated our Tangellow deodorant just for you! It has all the same odor fighting and moisturizing ingredients as our other deo, with the exception of being 100% baking soda free. We’ve found that about 30-40% of people have a sensitivity to baking soda that causes them to break out with a rash as soon as they try most natural deodorants with baking soda, so it was super important that we made our Tangellow deo sensitive skin friendly!

Do your deodorants have Aluminum in them?
No, our deos will never have any aluminum based ingredients. We want to make sure that we have 100% confidence that every ingredient we use is safe for you, and aluminum definitely doesn’t make the cut for us.

Where are your deodorants made?
All of our deos are made in California. We spent months interviewing dozens of potential manufacturing partners, and landed on our final deodorant partner because they were absolute pros when it came to making amazing, natural body and skin care products. They checked all of our boxes, including being able to manufacturer our water-based deodorant formulas, which allowed us to avoid using coconut oil in our deodorants, an ubiquitous natural deodorant ingredient that has failed its users way too many times (read: 3pm stink and ruined shirts) to make the cut for Wildist.

Are your deodorants vegan?
All of our deodorants are vegetarian, but we do use one super powered natural ingredient called Royal Jelly that is produced by bees, and is often considered a disqualifier for vegan products. Head over to our ingredient encyclopedia to learn all about why we use Royal Jelly and the rest of our natural deo ingredients.

Do you test any of your deodorants on animals?
No, never. All of our products are cruelty free, and never tested on animals.

BUNDLES

What makes the bundles special?
First, you save some serious $$ with our bundles! Beyond that, our bundles are a great way to get all of our essentials needs covered in one shot. Subscribing to one makes that even easier!

Can I subscribe to a bundle?
Absolutely! Subscribing to a bundle is the best way to save cash and make sure you never run out of our elevated essentials.


PACKAGING & SHIPPING
My product was a bit dinged up when it arrived in the mail, what gives?
As part of our sustainability efforts, we ship every product with the absolute minimum amount of material required to get it to you in tip top shape. That does mean that sometimes, on a particularly rough trip, your product might arrive with a few extra beauty marks. We love the way our 100% recyclable aluminum tubes look when they get some bumps, but if you don’t we totally understand, just shoot us an email at help@thewildist.com and we’ll help you out. Of course, if you ever get a product that’s been broken or split open in shipping, email us right away at help@thewildist.com so we can take care of it.

Is your packaging reusable/recyclable?
Yes, all of our product and shipping packaging is recyclable or reusable. Our toothpaste tubes are 100% BPA free aluminum, so you can toss those in just about any curbside pickup program (don’t try that with our competitor’s laminate toothpaste tubes!). Our deodorant containers are made primarily from HDPE plastic, and can go in most curbside collection bins. Our Deodorant shipping containers are made from 100% cardboard and can go in your curbside paper bin. Our zip top shipping bags are made from mixed material plastics, so they require a specialty plastics recycling program (that are offered at most grocery stores) if you want to recycle those. BUT, we always recommend reusing before recycling, so why not keep that beautiful shipping packaging and give them a new life? Our deo shipping tubes make great storage containers in the bathroom, and our zip top bags make amazing makeup or dopp kits (TSA even likes them!).

Your packaging is too beautiful to throw in the recycling... help?
Reuse it! Get creative with it. The cardboard tubes our deo’s ship in can have a second life as anything from a planter for a succulent to a toothbrush holder. Our zip top bags make excellent storage for bathroom essentials, and travel so well that TSA even approves of them as a dopp kit.

Are your toothpaste tubes BPA free?
Yes! When we started our search for a 100% recyclable aluminum tube for our pastes, we were blown away by the fact that the vast majority of food grade aluminum coatings (including those in almost all beverage cans) still contain BPA. That didn’t stop us from going the extra mile to make sure our coating is food grade, and BPA free.

Where is your packaging made?
All of our product packaging is made in Europe, and our shipping packaging is made in Asia. When we bring on partners for any part of our business, including our packaging, we seek partners that first and foremost share our values of transparency, inclusivity, and sustainability. After that, we look for those partners that can deliver the best quality product, with the minimal impact to the planet. We’re constantly reevaluating our impact as a company, including looking for ways to reduce the impact of our packaging on the planet, across its life. As a part of that effort, you can expect to see us try new forms of innovative packaging over the coming years.

ORDERS & PAYMENT

How long will my order take to arrive?
We’ll start packing your shipment up as soon as you finish it. You should have your products at your door in 3-6 days or less. You can always track your order on your account page.

Where do you ship to?
We ship to all 50 US states, including PO boxes.

How can I check, update or cancel my order?
You can check in on and change your order on your accounts page. If that’s not working for any reason, shoot us a note at help@thewildist.com and we’ll take care of it.

I can’t login, a.k.a. I forgot password, help?
All good! Just send us an email at help@thewildist.com and we’ll sort it out for you.

What is your return policy?
We think you’re going to absolutely love your Wildist products, but if you ever have an issue with anything you buy from us, we’ll make it right. Just send us an email at help@thewildist.com and we’ll take care of it right away. Guaranteed.

When will my credit card be charged?
Your card will be charged as soon as your order is completed on our website. You’ll get your product in 3-6 days from that date. If you sign up for a subscription, your card will be charged each time we start to process your next order, on whatever frequency you selected.

Can I remove the payment method I’ve saved to my account?
Absolutely. You can do this right on your account page, but if you have any issue, don’t hesitate to email us at help@thewildist.com to get it worked out.

I don’t live in the US but I want Wildist products, please?
We hear you! Right now, we’re only selling in the US, but we’ve got plans to add in new countries as soon as we can. Send us a note at help@thewildist.com and tell us where you’re from so we can try to get your country on the list! In the meantime, sign up for our newsletter and follow us on instagram and twitter @the_wildist to make sure you know as soon as we are in your country.

ACTION & VALUES

What are Wildist’s values?
At Wildist, we believe deeply in the value of transparency, inclusivity, and sustainability. These are the things that guide us everyday, and are the values that we’re willing to fight for. We hope you share these values, and we want you to have a chance to fight for them right alongside us. At our launch, we’re fighting for transparency in our our own industry by sending letters to your senators, telling them it's time to do their job, and pass the Personal Care Products Safety Act, a long overdue piece of legislation that will go a long way to better protect you and just about every other American. Head over to our about page for some more info on what we care about.

What is the Personal Care Products Safety Act (PCPSA)?
The PCPSA is a bipartisan bill, introduced by Sens. Dianne Feinstein (D-Calif.) and Susan Collins (R-Maine) that would reform regulation of personal care products, requiring companies to ensure that their products are safe before marketing them and giving the FDA the tools it needs to protect you and other Americans. You can read a great summary of the bill by the Environmental Working Group (EWG) here, and if you really want to get into the weeds, you can read the full bill here.

Why are you sending letters to senators?
We believe that it’s not enough to just care about something, it’s also our responsibility to fight for that thing we care about. In this case, we care deeply about bringing transparency to our own industry. In order to put our action where our mouth is, we’re writing to the people that represent us (and you!) in our government to tell them we’re fed up with them dragging their feet. The personal care industry has been unregulated for way. too. long. It’s time for our representatives to pass the Personal Care Products Safety Act, and that’s what we’ll be demanding in the letters we write.

Will you keep writing letters for other causes after Wildist launches?
Staying active in the causes that align with our values will always be a part of business as usual at Wildist. We’ll have ways for you to join us in that action too. Sometimes we’ll be writing letters to people in power, sometimes we’ll be marching, sometimes we’ll be making phone calls or sending texts to try to make change. Whatever we’re up to, you can be sure that it’ll be a part of fighting for one of our values; transparency, inclusivity, and sustainability. Keep checking back to our about page to see how we’re currently taking action, and how you can get involved.

I don’t like that you’re fighting for your values, can you just stop doing that?
Sorry, but no, we can’t. We know that we make amazing deodorant and toothpaste, and some of you just want to use those amazing products and not take action, which we love! Just by using our products and supporting Wildist, you’re helping us achieve our mission, which starts with those amazing natural products, and extends way beyond them to working our asses of to live lives that are more transparent, inclusive, and sustainable. We’ll never require that you join in our fight, but we’ll always make it super easy for you to come along for the ride, if you want to!

REFERRALS

I earned free product in the referral program, when can I use my reward coupon?
If you got at least 5 credits, you’ll get an email with your unique coupon code soon (if you haven’t already). That coupon code will be valid for up to 12 months after you receive it. The coupon does not cover taxes or shipping costs.

Can I use the coupon for my first purchase?
Absolutely! But remember, the coupon does not cover taxes or shipping costs.

How can I use my coupon?
You can use it on the products it applies to. You’ll be able to choose the toothpaste or deodorant variety that you prefer. The coupon does not cover taxes or shipping costs.

Can I combine this coupon with others?
No, you cannot use this coupon with any other offers or promotions we may have going on at the time.

Can I transfer my coupon to someone else?
No. Only the original recipient may use the coupon.

What should I do if my credits are not working?
Please feel free to contact us with any questions at help@thewildist.com




If you didn’t see your question, send us a note at help@thewildist.com and we’ll help you out!